Overview of Management: 8/19/2009 M I T 2009 AURANGABAD Planning The process of setting goals and deciding how best to achieve them.Organising The process of allocating human and non-human resources so that plans can be carried out successfully.Leading The process of influencing others to engage in the work behaviours necessary to reach organisational goals.Controlling The process of regulating organisational activities so that actual performance conforms to expected organisational standards and goals 10 Overview of Management. Interpersonal Role: 8/19/2009 M I T 2009 AURANGABAD Managerial roles that involve people and other duties that are ceremonial and symbolic in natureFigureheads: obliged to perform a number of routine duties of a legal or social nature, ex: greeting visitorsLeader role: responsible for hiring, training, motivating and disciplining employees.Liaison role: Developing channels of communication, especially informal channels with other corporate directors, political connections, media, public figures. 18 Interpersonal Role.

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Informational Role: 8/19/2009 M I T 2009 AURANGABAD Managerial roles that involve receiving, collecting and disseminating information Monitor: Sifting, sorting, selecting information (to help set the agenda)—phone, meetings, memos, social functions, mail, public gatherings.Disseminator: The passing of relevant information to subordinates.Spokesperson: Transmits information to outsiders on organisation’s plans, policies, actions, results, etc. (ex: holding board meetings; giving information to media) 19 Informational Role. Stakeholder Management and Inclusivity: 8/19/2009 M I T 2009 AURANGABAD Stakeholder management is a developing theme of management including the claims of all stakeholders.Inclusivity is a term used to describe how executives freely communicate their ideas to better engage and inform the workforce and stakeholders.A critical issue to organisational success is that the manager’s ability to manage and develop a network of interdependent relationships with a wise and diverse range of stakeholders (Hannon, Patton and Marlow 2000).Case: Fremantle port, textbook pp.22-23. 31 Stakeholder Management and Inclusivity.