Hello Everybody, I've been asked to sort out our school's installaion of NetSupport School 10.5 on a vanilla 2003/XP network. I've used a CC3 which had a near-identical interface without any problems. Ive got a number of problems: - Under the technician console, I cannot connect to some coupters.

It shows them as offline (even though they aren't) - Agaign trying to connect to other computers it says the security key is invalid. I was under the impression that the SK was the serial which should be the same on all computers. - Trying to deploy through the Technicans Deploy console or the Teachers Deployment console always results in some sort of problem. It copies the files but never manages to install them. Unfortunately I came in a while after this system was put in and teachers have been struggling for a while. We have very limited installation documentation and it's needed evermore as we get to the end of the school year. Luckily we are having a new school through BSF ready for september, which will have Ranger which I understand is a newer version of NSS.

Thanks for any help. Whenever we have issues seeing machines, we tend to check that client32.exe process is running and that Client32 service is also started - for us if there is a problem with either suggests a problem with the installation and usually we reinstall the client. We are a CC4 school however we use what is essentially NSS10.5 although it means because of that I can't advise on your other issues (as our deployment isn't done via the deployment wizard). Also with regards to Ranger, I was under the impression that the tutor part of ranger was Netsupport school but rebadged (so it's never going to be a 'newer' version of NSS on that basis, but likely the opposite). Whenever we have issues seeing machines, we tend to check that client32.exe process is running and that Client32 service is also started - for us if there is a problem with either suggests a problem with the installation and usually we reinstall the client. We are a CC4 school however we use what is essentially NSS10.5 although it means because of that I can't advise on your other issues (as our deployment isn't done via the deployment wizard).

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Also with regards to Ranger, I was under the impression that the tutor part of ranger was Netsupport school but rebadged (so it's never going to be a 'newer' version of NSS on that basis, but likely the opposite).As there are classes in the room I will check the service during lunch break. I would really like not to have to re-image three computer rooms. Thanks for the note on ranger. We've been given very little info and no training so far so I don't know what to expect. The Cover Letter Book James Innes Pdf Merge more. Doing a manual install on a machine is my next line of action. I would like to start again but I don't know if it's worth the time to image ~90 computers, re-join to the domain, and deply the lot. I'll do a single install to start with and see how that goes.

If it works, I'll ask the sysadmin what he wants to do. EDIT: After testing on one client machine it worked flawlessly. Now I face the task of installing onto the rest of the clients.

Would XCOPY Deployment work?Have you tried copying the license and configuration files from the manual install back to the deployment folder (replacing the current versions) and seeing if that helps deployment Otherwise I think it's time to contact NSS.

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